Privacy Policy

At World Federation for Incontinence and Pelvic Problems (WFIPP) and at Support in Continence, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Support in Continence and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [email protected].

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Support in Continence.

This policy is not applicable to any information collected offline or via channels other than this website.


The processing of your Personal Data by Support in Continence, described in this Policy, is based on your consent. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

The user guarantees that the personal data provided to the website is accurate and undertakes to communicate any data modifications to Support in Continence.

How we use your information

We use the information we collect in various ways, including to:
  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyse how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Support in Continence follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Support in Continence uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read our “Cookies Policy”.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Support in Continence.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Support in Continence, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Support in Continence has no access to or control over these cookies that are used by third-party advertisers.

Links to Other Sites

This Privacy Policy applies only to this website to the exclusion of third-party websites. We may provide links to other websites which we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the World Wide Web, we cannot guarantee the standards of every website link it provides or be responsible for the contents of sites other than this one.

Third Party Privacy Policies

Support in Continence’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Data Retention

Support in Continence will retain your Personal Data in accordance with applicable legal requirements, and only for as long as necessary for the purposes described in this Policy, or as long as required by law or to defend potential legal claims.

Personal Data obtained through information requests and/or enquiries and/or complaints sent directly to Support in Continence, shall be retained [for 1 year] (or as long as required by law of to defend potential legal claims), unless you withdraw your consent to the processing of your Personal Data earlier.

Disclosure to Third Parties/Transfer of Personal Data Abroad

Support in Continence does not disclose or share any personal data about you collected on this site with other entities (except in some exceptional cases and only with your previous explicit consent), without prejudice to any statutory obligation to do so by law, official or court orders.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service..

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We work to high standards when it comes to processing your personal data. But if you remain dissatisfied, you can make a complaint about the way we process your personal information to a supervisory authority, in the Member State of your habitual residence, of your place of work or of an alleged infringement of the Privacy Laws (for Netherlands see and for other countries click here []  

Security of Personal Information Collected

Support in Continence has adopted all the necessary technical and organizational measures to ensure the security and integrity of all handled personal data, as well as to prevent its loss, modification and/or access by unauthorised third parties. Support in Continence has implemented reasonable measures to protect against unauthorised access to collected data that we store and control.

The website uses generally industry-accepted information security techniques such as firewalls, access control procedures, and cryptography, in a bid to prevent unauthorized access to data. To achieve this, the user or visitor accepts that Support in Continence obtains data for the purposes of the corresponding access control authentication. All contracting processes will be performed according to secure communication protocols, thereby preventing third-party access to information that is transmitted electronically.

However, no website can fully eliminate security risks. Third parties may circumvent our security measures to unlawfully intercept or access collected data, other information, transmissions or private Communications.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Support in Continence does not knowingly collect any Personal Identifiable Information from children under the age of 14. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to this Privacy Policy

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. When making an amendment to this Privacy Policy, we will post notice before the amendment takes effect.

Last update: 4th November 2020