This policy is not applicable to any information collected offline or via channels other than this website.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
The user guarantees that the personal data provided to the website is accurate and undertakes to communicate any data modifications to Support in Continence.
How we use your information
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Support in Continence follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Support in Continence uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read our “Cookies Policy”.
Advertising Partners Privacy Policies
Note that Support in Continence has no access to or control over these cookies that are used by third-party advertisers.
Links to Other Sites
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Support in Continence will retain your Personal Data in accordance with applicable legal requirements, and only for as long as necessary for the purposes described in this Policy, or as long as required by law or to defend potential legal claims.
Personal Data obtained through information requests and/or enquiries and/or complaints sent directly to Support in Continence, shall be retained [for 1 year] (or as long as required by law of to defend potential legal claims), unless you withdraw your consent to the processing of your Personal Data earlier.
Disclosure to Third Parties/Transfer of Personal Data Abroad
GDPR Data Protection Rights
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We work to high standards when it comes to processing your personal data. But if you remain dissatisfied, you can make a complaint about the way we process your personal information to a supervisory authority, in the Member State of your habitual residence, of your place of work or of an alleged infringement of the Privacy Laws (for Netherlands see https://autoriteitpersoonsgegevens.nl/en and for other countries click here [https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm]
Security of Personal Information Collected
Support in Continence has adopted all the necessary technical and organizational measures to ensure the security and integrity of all handled personal data, as well as to prevent its loss, modification and/or access by unauthorised third parties. Support in Continence has implemented reasonable measures to protect against unauthorised access to collected data that we store and control.
The website uses generally industry-accepted information security techniques such as firewalls, access control procedures, and cryptography, in a bid to prevent unauthorized access to data. To achieve this, the user or visitor accepts that Support in Continence obtains data for the purposes of the corresponding access control authentication. All contracting processes will be performed according to secure communication protocols, thereby preventing third-party access to information that is transmitted electronically.
However, no website can fully eliminate security risks. Third parties may circumvent our security measures to unlawfully intercept or access collected data, other information, transmissions or private Communications.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Support in Continence does not knowingly collect any Personal Identifiable Information from children under the age of 14. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Last update: 4th November 2020